Privacy & Cookies Policy
Effective Date: 12/12/2024
Company Name: KENSINGTON STANDARD DEVELOPMENTS LIMITED
1. Introduction
At KENSINGTON STANDARD DEVELOPMENTS LIMITED we are committed to protecting your privacy and handling your personal information responsibly. This Privacy & Cookies Policy explains how we collect, use, share, and safeguard your information when you visit our website or apply for services under government-funded schemes such as ECO (Energy Company Obligation).
By using our website, completing forms, or providing personal information, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following categories of information:
a) Personal Identification
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Full name, date of birth, National Insurance Number.
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Proof of identity such as passport or driving licence.
b) Contact Information
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Home address, email address, and telephone number.
c) Eligibility & Scheme Information
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Evidence of income or benefits entitlement.
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Tenancy agreements, utility bills, EPC certificates.
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Property details such as construction type, heating system, and insulation status.
d) Website & Technical Data
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IP address, browser type, device identifiers.
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Cookies and analytics data (see Section 9).
e) Communication Records
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Details of your interactions with us via email, phone, website forms, or surveys.
3. How We Use Your Data
We use your personal data to:
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Assess eligibility for ECO and other government-funded retrofit schemes.
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Arrange and deliver free home surveys, prepare tailored proposals, and manage installations.
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Share information with accredited installers, funding providers, auditors, and regulatory bodies.
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Ensure compliance with PAS 2030/2035, TrustMark, Ofgem, and government requirements.
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Provide customer support, handle queries, and manage complaints.
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Improve our website, services, and customer experience.
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Prevent fraud, ensure security, and meet legal or regulatory obligations.
4. Legal Basis for Processing
We rely on the following legal grounds for processing your personal data:
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Consent: Where you give us explicit permission.
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Contract: Where processing is necessary to deliver the services you request.
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Legal Obligation: Where processing is required by ECO, Ofgem, TrustMark, DESNZ, or other regulators.
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Legitimate Interests: To improve services, ensure compliance, and prevent misuse.
5. Sharing of Data
Your information may be shared with:
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Funding & Oversight Bodies: Ofgem, TrustMark, DESNZ, and obligated energy suppliers.
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Accredited Partners: Retrofit coordinators, assessors, installers, certification bodies.
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Auditors & Compliance Organisations: For scheme validation, monitoring, and quality checks.
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IT & Hosting Providers: For secure data storage and website operation.
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Legal/Professional Advisors: Where required by law or regulation.
We do not sell or rent your data to third parties.
6. Data Retention
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ECO scheme and retrofit records: retained for at least 6 years in line with compliance requirements, plus up to the expiry of the warranty of the measures.
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Website cookies and analytics: retained for up to 2 years.
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Contact/communication logs: retained for up to 3 years, unless longer is required by law.
After retention periods expire, data will be securely deleted or anonymised.
7. Your Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you.
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Request correction of inaccuracies.
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Request deletion (where lawful).
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Restrict or object to processing.
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Withdraw consent at any time.
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Request portability of your data to another provider.
Requests should be sent to: [Insert Contact Email].
8. Data Security
We use appropriate technical and organisational measures to protect personal data, including:
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Secure servers and encrypted databases.
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Access controls limited to authorised staff.
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Regular audits, monitoring, and compliance checks.
9. Cookies
a) What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us deliver services, improve functionality, and analyse performance.
b) Types of Cookies We Use
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Essential Cookies: Required for website functionality (e.g. forms, navigation).
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Performance & Analytics Cookies: Track website usage and visitor behaviour to improve services.
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Functionality Cookies: Remember preferences such as location or language.
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Marketing Cookies: May be used to provide relevant information about energy efficiency services.
c) Third-Party Cookies
We may use trusted third parties, such as Google Analytics, to help monitor traffic and performance. These do not identify you personally.
d) Managing Cookies
You can manage or disable cookies through your browser settings. However, some website functions may not work properly if cookies are disabled.
e) Consent
When you first visit our website, you will see a cookie banner. By clicking “Accept” or continuing to use our site, you consent to our use of cookies.
10. International Transfers
We do not routinely transfer personal data outside the UK. If this is required (e.g. IT hosting), appropriate safeguards will be applied in line with UK GDPR.
11. Children’s Privacy
Our website and services are not directed at children under 16. We do not knowingly collect personal data from children.
12. Updates to This Policy
We may update this Privacy & Cookies Policy at any time. Changes will be posted on this page with a new effective date.
13. Contact Us
If you have any questions or concerns about this Privacy & Cookies Policy, please contact us:
KENSINGTON STANDARD DEVELOPMENTS LIMITED
124 City Road, London EC1V2NX
Email: info@ksdlimited.com
If you are unhappy with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.