Complaints about our work
If your complaint is about the installation, the products, or the service you received from us, please contact us at bd@ksdlimited.com, on 020 3005 6992, or by post at Kensington Standard Developments Limited, 124 City Road, London EC1V 2NX. We will acknowledge your complaint and tell you how we will handle it.
Complaints relating to finance
If your complaint relates to the finance agreement itself, including the terms of the agreement, payments, the way the finance was explained to you, or the administration of your finance agreement, please contact Hometree Finance, a trading name of HTG Finance Limited, directly at hello@hometreefinance.co.uk.
If you are unhappy with the outcome of your complaint, or you have not received a final response within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). The service is free and independent.
Make a complaint online
Our company details
Kensington Standard Developments Limited (trading as KSDL)
Registered in England & Wales, Company No. 13742032
Registered office: 124 City Road, London EC1V 2NX
Office: 1 Nestles Avenue, London UB3 4UZ
Financial Services Register No. 1061598
Complaints: bd@ksdlimited.com
General enquiries: info@ksdlimited.com
Tel: 020 3005 6992 (Mon–Fri 9am–5pm)